Shipping policy

All goods and services will be delivered to the address you provide when you place your order.

If an article is in stock, it will be delivered to your delivery address in 1 to 4 business days. If an article is not in stock it will be delivered to your delivery address in 3 to 6 business days. We will inform you about the delivery time in your order confirmation.


If we are unable to deliver on time, we will always notify you before the scheduled delivery date. If we fail to do so, you may cancel your order free of charge. In that case we will refund you at the latest within 30 days of cancellation.


Our shipments are always done at our risk. You do not need to worry about goods getting lost in the post. However, if you return items to us within 14 days of purchase because you would rather not keep them, you will be responsible for the shipping.


If the items delivered by us were damaged during transport, do not correspond to the items mentioned on the delivery note or do not correspond to the items you ordered, you must report this as soon as possible and certainly within 3 days, and return the items to us within 14 calendar days of receipt. Please contact us immediately upon receipt at: webshop@carrodrain.be. We will then provide you with the information required for returning the package.


We cannot be held responsible for any consequential damages due to late delivery or non-delivery by the carrier appointed by the company. Our liability in such cases is limited to the value of the items shown not to have been received by the customer.

English