Refund policy

If you buy goods or services from us, you have the right to decide not to keep the goods for 14 days after delivery or conclusion of the contract. You can then return your order without paying a penalty and without giving a reason (you must pay the costs yourself). Within 14 days after we have received your returned item or you have indicated that you wish to withdraw from the agreement, we will refund you the full purchase price with the same payment method you used to pay for them.


You will therefore be responsible for the direct cost of returning the goods. We will let you know what the cost is or will estimate what it will be if this cannot be reasonably calculated in advance. If it is not possible to return the goods by post we will come and collect them from you and you will not be charged for this.


We are entitled to delay refunding you until we have received the returned goods or until you have demonstrated that you have returned the goods, whichever comes first.


During the first 14 days after delivery, we expect you to handle the order and its packaging with care. If you still wish to return the goods as described above, you may only unpack or use them to the extent necessary to judge whether you wish to keep the goods. Returned goods may be unpacked but must not have been used. If you are returning the goods, they must be accompanied by the original packaging where possible, along with any accessories that were included and in the original condition and packaging and in accordance with our instructions below.


Only products in impeccable condition can be considered for a return. The product must be 100% clean and undamaged. Scratches, stains, cement or glue residue, etc. will result in the return being refused.


Any return shipment must be made with the required protection: bubble wrap, protection corners around the box and/or a wrap-around box to maximize the protection of the product during transport.


You may return your return package via mail or courier.


Before returning an order, please contact us at webshop@carrodrain.com. We will then email you the info required for returning the package.

English